Help Center
From your Onepark personal account, you will be able to:
- Modify your dates and times of booking
- Modify your license plate, flight and passenger number
- Cancel or modify your booking
- Modify your payment information
- Download your invoices
- Find all your personal details
Onepark, how does it work?
- Onepark in one word
- How can I contact Onepark?
- How to book on the site?
- Where can I find the car park information that interests me?
- What prices does Onepark offer?
- What kind of parking do you offer?
- Do you offer, in addition to car parks, shuttle services or valet parking? (Close to airports and train stations)
- How to report an issue or ask for information ?
- How are the vehicles classified?
- You hold an ALL card - Accor Live Limitless
- Can we have a PMR place?
- Can you recharge your electric vehicle in partner car parks?
- How do I exercise my GDPR rights?
- Are there financial products or Onepark investment products?
All about booking
- How to book a parking space?
- How far in advance can I reserve a parking space?
- Can we choose the duration of the reservation?
- What is the confirmation mail for?
- I lost confirmation mail. What to do ?
- How do I modify my reservation? (date / times / vehicle / flight)
- Can the reservation be changed as part of an overrun?
- Where can I find the status of the booking?
- How do I cancel a booking?
- Do I have to pay booking fees?
- Can we book for several vehicles?
Everything you need to know about service fees
- Why does Onepark charge service fees?
- Where are the service fees displayed on the website?
- If I need to modify my reservation, do I have to pay the service fees again?
- If the reservation is canceled, will the service fees be refunded?
- Offering service fees, as part of Onepark commercial gesture, is it possible to combine this offer with other promotional codes?
L'application Onepark
- Where can I download the Onepark app?
- Is the Onepark app free?
- What types of information can be found on the Onepark application?
- Is it possible to modify the reservation (dates, times, vehicle models)?
- Is it possible to cancel my reservation?
- How to enter your credit card in the application?
- Can we quickly book the same car park?
- Is a guidance system provided in the application?
You did not find the answer to your question? contact us!