MERCURE STRASBOURG CENTRE Hotel Car Park (Covered)

30 people rated this parking lot

• Lucien R

   Excellent

  Parking December 2024

  Bonne situation
• Íñigo G

   Bad

  Parking October 2024

  The code to access the garage must be provided by the Receptionist (absurd). I spent 20 minutes to get the code while my car was at the entrance because the Receptionist was helping two customers wit multiple minor requests: one yogurt, then another one, then I do not want the first yogurt, but I want a coffee, then I am hungry and I want an energy bar… Them they wanted a taxi pick up next morning and started a speech of times, traffic over the weekend, traffic at different times of the day, then the decision of final pickup time and some jokes about 6:20am, no 6:30, better 6:25 just in case and final time proposed by Receptionist 6:27. Then, finally, and although I asked for my code a couple of times during this interaction, the Receptionist asked me to wait, so know I could get the codes. First, he didn’t understand that although I was not staying at the hotel, I had booked a parking spot. I told him that it was done through OnePark and he asked What’s OnePark. I saw him the email and a couple of minutes later, he asked for my name and he remembered that he had a paper with my name and found it I got my code. My wife, daughter and friends were already having dinner and I arrived super late. The parking spaces are super narrow but I found one in a corner with some extra space and I didn’t have any problem but if the parking lot would have been full, I would have had problems to park my car. The exit process was also difficult since door doesn’t open automatically so I needed to leave the parking and use the same code in the outside keyboard to open it and leave. Very bad experience. Finally, I found that the parking lot in the hotel I stayed was 18 euros/day against the 33,5 from OnePark. Unfortunately, I was not aware that they offered parking and when searching for it, I did not find it, and I realized about it, unfortunately, one hour after the free cancellation expired.
• Ute R

   Excellent

  Parking July 2024

  Es war unkompliziert zu finden und entgegen anderen Bewertern können wir sagen, dass ausreichend Platz für z.B. unseren mittelgroßen Van zum Parken war. Die Übergabe des Codes zum Ein- und Ausfahren an der Rezeption des Mercure Hotels hat wunderbar funktioniert. Man kann direkt vor dem Eingang kurz parken. Die Einfahrt zur Garage ist linkerhand des Eingangs, relativ steil und man muss auf die Ampel achten, da auch an gleicher Stelle Autos ausfahren. Insgesamt ist es relativ ruhig dort. Während der 48h, die wir dort geparkt haben, standen nur 3 Autos dort von ca 15 Parkplätzen für das Hotel. Ich würde trotzdem vorher wieder reservieren. Es gibt auch eine saubere Toilette am Eingang zum Parkhaus
• David I

   Very good

  Parking June 2024

  Parquer le véhicule sur le dépose minute, se rendre à l'information de l'hôtel Mercure, expliquer au concierge, qu'il donne nous remettes le code et faire le tour du quartier pour revenir à la porte d'entrée du parking.
• Christophe R

   Excellent

  Parking May 2024

  Satisfaisant pour la première fois